Product ID:
Subject: Mrs.
Content: Hello, I purchased an ergonomic wireless mouse from you in Amazon about 3 months ago. When I pulled the USB piece out of my computer the other day, the casing came off and left the USB insert component in the computer. I was able to get it out of the computer with pliers, but now I can no longer use the mouse. Can you send me a replacement USB port piece?

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Subject: Miss
Content: My mouse randomly stopped working after 2 months of use

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Subject: Mr
Content: I received an ergonomic mouse from you via amazon ORDER # 113-9671831-7649842 on October 16th. Yesterday this mouse stopped working. I have charged the mouse, restarted my computer, uninstalled and reinstalled the device, connected it directly, and tried holding various configurations of buttons as seen with online support but the mouse will not work.

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Subject: Mouse not working
Content: Hello, I purchased a mouse from you via Amazon but n late September. It has been great but just stopped working yesterday. I have tried charging, reconnecting, even a different computer but it is not responding at all. Is there any way to have this replaced?

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Subject: SM
Content: My mouse will not charge. It is 9 months old and was purchased through Amazon. I have attempted to trouble shoot

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Subject: Sr Mgr
Content: I purchased an ergonomic Lekvey mouse via Amazon in April of 2023. The mouse is not charging, I have attempted to charge it for close to 24 hours.

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Subject: Mouse wheel unstable
Content: Hi I ordered the vertical mouse on Amazon (order ID 113-6437432-3505844)I love this mouse but recently the scroller has become unstable now. I scroll down but the pointer bounces and sometimes goes up before going down. And vice versa. Can you provide a replacement?

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Subject: Mouse not responding even when fully charged
Content: I bought the Wireless Ergonomic mouse about 2 months ago. When I turn it on, it will light up for 1 second then turn back off. When I plug in the USB for it, it will not respond, and the computer will not recognize it at all. The computer will not even recognize that anything was plugged in at all. It will not even make the noise that something has been plugged in. I have tried using it with 2 different laptops, (a Chromebook, and a Windows 10 laptop). Neither of which recognized the mouse either. Could I send in the mouse for a repair or get a replacement, please?

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Subject: Controller
Content: Left handed mouse scroll wheel does not work properly. It sometimes scrolls or jumps backwards.

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Subject: Scroll wheel lagging / moving in opposite direction
Content: Hello, I purchased an erconomic mouse from you via Amazon in October and recently discovered that the scroll wheel will occasionally lag or scroll the other direction than I indicate. I have charged the mouse and it has enough battery, so I'm trying to understand how I can resolve this issue