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Subject: Mrs.
Content: Hello,I'd like to report an issue with a Lekvey mouse I ordered earlier this year (Amazon order: 114-5260015-6751465). I truly enjoy using this mouse but I use it very frequently and the scroll wheel has suddenly stopped working. It always scrolls continuously upward and never downward. Please let me know if there is a way to fix this or receive a replacement unit. Thank you

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Subject: Levkey Mouse not working
Content: Recently purchased a levkey ergonomic vertical mouse and within 5 uses it does not turn back on even after charging fully. Please advise on replacement or return

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Subject: USB
Content: Hey I’m reaching out because I lost my USB for the Ergonomic Mouse, Vertical Wireless Mouse - LEKVEY Rechargeable 2.4GHz mouse I love it and I was wondering if you could help me out. Thank you

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Subject: My mouse's USB key broke - Need replacement
Content: Hi. I have been enjoying my Lekvey ergonomic mouse at work and at home. Unfortunately, the USB key that connects the mouse to the computer broke and I am currently unable to use my mouse. Is there any way you can send me a replacement USB key please? Many thanks for everything.Abdellah

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Subject: Mr.
Content: Hi, I bought the wireless mouse. It works when it's not plugged in charging (with wireless USB), but once it dies (which happens after less than 2 hours) and I plug it in, it no longer works.

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Subject: Lost Dongle to computer mouse
Content: I've lost the dongle for Lekvey Ergonomic Mouse, Vertical Wireless Mouse Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, for Laptop, PC, Computer, Desktop, Notebook etc, BlackHow do I get a replacement?

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Subject: Product not working
Content: I purchased this mouse from Amazon and the return window closed on 10/19/2023. Lekvey Ergonomic Mouse, Vertical...It has been working but today it has stopped working, with lag and intermittent issues even when charging. Is it possible to receive a replacement?

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Subject: Statistician
Content: I purchased the Lekvey ergonomic vertical wireless mouse from Amazon a month or so ago.I tried recharging it for the first time, and it doesn’t work, none of the buttons work.How am I supposed to know when the mouse is charging, and when it is done? No lights turn on when I plug in the charging cable.I let it charge for four hours, and afterwards the mouse still doesn’t work, with the cable plugged in or without the cable.The mouse worked fine out of the box, but it doesn’t seem to charge. Can I please have a replacement or a refund? Or even better, can I have the mouse with AAA batteries instead?Thank you,Valentina

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Subject: Mouse stopped working
Content: Hi, I purchased the purple and teal ergonomic mouse and it worked great for a couple weeks and then stopped working completely. I have followed all of your troubleshooting instructions but it appears it is completely dead. How can you help?

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Subject: Arbitrator
Content: I lost the charger for my ergonomic mouse. Can I buy one from you? I have my receipt from my Amazon purchase if you need that to determine which cord to send. Thanks.Jim Bilik