Product ID:
Subject: Issues with mouse
Content: Hello - I bought one of your vertical mice and I really liked it. However, I'm starting to have issues w/ the ball and scrolling. When I scroll, the page will bounce back and forth and wont just scroll like normal. It worked for awhile but now every time I try to scroll, this bouncing happens. Are there any ways for me to fix this issue?

Product ID:
Subject: Psychologist/educator
Content: Greetings! I purchased the upright ergonomic mouse approximately three years ago and have been thoroughly pleased with the purchase. However, over the past several weeks I’ve noticed that the scroll feature is now very jumpy and unpredictable. I’m wondering if this is a mechanical issue with the actual mouse, or possibly a software/driver issue. This malfunction is having a significant impact on my current workflow, so I hope to have it addressed as quickly as possible. Please advise as to how I can fix the issue or if it requires a new mouse. Thank you! Brett

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Subject: Mouse scroll wheel not working
Content: Mouse scroll wheel suddenly stopped working. Won't scroll. And clicking went from under the wheel to the side

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Subject: Vertical Wireless Mouse - wheel glitch
Content: Hello.I bought a vertical wireless mouse through Amazon on Sep/2021. Since a few months, the wheel started glitching, it goes up when I roll down, or just goes crazy up and down.Amazon Order - Order# 111-5304407-7472260I logged on Amazon again to buy a new one, when I noticed this one is still under the 24 months warranty.Please, let me know how we can address it, I really like this mouse.I have a new mailing address, in the event that this one can be replaced:Marcelo Oliveira120 E Colonial Ct, Indian Harbour Beach, FL - 32937 - USAThanks

Product ID:
Subject: Dead Mouse
Content: Hello. I purchased a mouse from Amazon on January 27th (order 111-7888752-6633005). Today the mouse stopped working altogether. At first I thought it was just the battery but after plugging it in and charging it, it still didn't work. I tried moving the dongle to a different port on the computer and that did not fix it. Is it possible to get a replacement?

Product ID:
Subject: Ms
Content: I bought a Lekvey mouse but I moved houses and cannot find the dongle.

Product ID:
Subject: Wireless Mouse Issue
Content: Hello,Do you provide warranty? My vertical mouse doesn't scroll anymore.

Product ID:
Subject: Not waking up from sleep mode
Content: I just purchased this mouse from Amazon and noticed that the mouse doesn't wake up from sleep, and have to power cycle to get it to work.https://www.amazon.com/dp/B07DMM734X?ref=ppx_yo2ov_dt_b_product_details&th=1

Product ID:
Subject: Mr.
Content: I purchased a keyboard on Jan 27, 2023 from Amazon. The backspace key has detached. How can I get a replacement?Delivered Jan. 28, 2023Package was handed to residentMulti Device Bluetooth Keyboard, Full Size Rechargeable Keyboard, Wireless Keyboard, Slim Bluetooth Keyboard for Mac, MacBook Air/Pro, iPad, Windows Tablet Laptop - GreyManufacturer: Lekvey, Support.Lekvey@foxmail.comSold by: Lhuk-caReturn window closed on Feb. 27, 2023$46.99Condition: New

Product ID:
Subject: replacement dongle
Content: Hi Lekvey - I lost the dongle for my rechargeable vertical mouse and need to get a replacement. Thanks for your help!My amazon order number is ORDER # 112-7413366-6029853 on Feb 11, 2021. My address is:Devon Sproule114 Montpelier St, Charlottesville, VA 22903More item info:Ergonomic Mouse, LEKVEY Vertical Wireless Mouse - Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, for Laptop, PC, Computer, Desktop, Notebook etc, BlackSold by: Lekvey DirectThank you!Devon