Product ID:
Subject: Mouse has lag after going to sleep
Content: Dear Lekvey Support Team,When I first switch my mouse on, it works great. However, after a minute or two of inactivity, the mouse seems to 'go to sleep' and then when it wakes up, the cursor is slow and jerky. It begins to work again if I physically switch the mouse on & off. This means I must turn the mouse on & off about 100 times a day...Can this be fixed?

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Subject: Left Handed Mouse Stops Working
Content: Hi I have the left and right handed version of your mouse for some reason after buying two left-handed mouses in a row scroll only works half the time and against my mouse pad the cursor is always skipping but the right handed one always works perfectly why is that?

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Subject: Wireless mouse cleaning
Content: Hello, the wheel became very jumpy. when i scroll one direction it keeps scrolling up and down, so it's very jumpy.Most likely I need to clean it, but i have no idea how to open it without breaking it.I tried with a small screwdriver but it won't come apart.Can you advise? I've had it 6 months and can't use the wheel anymore.

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Subject: Ms
Content: Minus sign does not work in the beginning of a calculation, how do I make it work in the beginning of a calculation?

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Subject: Issue: Rechargeable WIreless Mouse (Ergonomic, Right Handed)
Content: Greetings,I purchases this mouse from your store on Amazon on 11 September 2020, and it has worked well until recently, when it seems to fail to hold a charge for any length of time.ORDER # 112-2063482-7673863 Even if I leave the mouse charging all night, it only seems to keep a charge/ function for about 15 minutes at most.If I could get a replacement, that would be great. Many thanks!

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Subject: Lost my USB Dongle
Content: I bought my Lekvey mouse in amazon and by mistake I lost the USB dongle. Is there is any way I can continue using the Mouse. I really like the mouse and I feel it will be a waste to buy another one just for the USB dongle. Order Number: Order# 112-2562190-7613841

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Subject: Charging jack/5vcharger- Vertical Mouse S9
Content: I misplaced my charger for my verticle mouse. How can I get a replacement?

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Subject: order dongle
Content: i would like to order wireless dongle

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Subject: Mouse Not Working
Content: Hello,I ordered your vertical wireless mouse on Amazon. I followed all the troubleshooting instructions and the mouse is still not recognized by my computer. Please advise if there is anything else to do to make it work, before I return it. Thanks.

Product ID:
Subject: Mr
Content: I lost my dongle for B07CF46DNS. Do you have replacements for that or do I need to purchase a new mouse?