Product ID:
Subject: Miss
Content: I purchased the keyboard/mouse combo on January 25, 2021 through amazon (Order #702-1642332028205). I was issued a replacement through your website due to some issues with the original hardware and have absolutely loved the product ever since. I now notice that the mouse has lost its' sensitivity and doesn't always respond to movements - or does so but delayed and all over the place. I don't want to buy a mouse somewhere else and was wondering what we can do about this. Is this a normal issue after 2 months of use? Am i able to obtain a new mouse only? (the keyboard is still perfectly fine).Hopefully you can help out as I am very satisfied with your products and have recommended them to many of my co-workers. Thank you!! :)

Product ID:
Subject: Software Engineering Manager
Content: I purchased the Left Handed Mouse, Lekvey Wireless 2.4G USB Left Hand Ergonomic Vertical Mouse on Amazon.com.I was disappointed to find that along the center is a roughly joined line of plastic that is uncomfortable to the hand. Is that a known issue with the model, or did I receive a damaged unit?

Product ID:
Subject: Mr.
Content: Hi, I have a Wireless keyboard and mouse Model #KM01.Th usb dongle has stopped working. Is there a way to replace it?

Product ID:
Subject: How do I program the additional mouse buttons on the left side?
Content: The two mouse buttons work great but the additional 2 on the side are not programmable?

Product ID:
Subject: Mrs.
Content: Hello! My husband bought the Ergonomic Mouse, LEKVEY Vertical Wireless Mouse - Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, for Laptop, PC, Computer, Desktop, Notebook etc, Black. The little scroll wheel on it is not working. He bought it under a year ago. Is it still under warranty? How does that work? Thank you!

Product ID:
Subject: mr
Content: Bluetooth Number Pad, Aluminum 34-Key:Connected to Dell XPS15 9500.Only the top row of buttons work!I enabled and disable numlock.I uninstalled the driver, turned on and off.I think there is something wrong with the keypad.

Product ID:
Subject: Mr
Content: HiI purchased this from Amazon middle of August 2020. I used the keyboard and mouse every day for work and really like the keyboard. However, today I was using it and it just stopped working. The mouse works fine and for troubleshooting I changed the batteries, unplugged/replugged the Bluetooth USB, restarted my computer, flipped the keyboard on/off several times, and even tried a second and third computer. On all of the the mouse works fine but the key board does not work whatsoever. There is no physical damage to the keyboard at all (I can send pictures to verify). Any idea why it would just stop working mid-sentence and is this something covered by warranty or is there any further troubleshooting that can be recommended?

Product ID:
Subject: Mouse not working after 6 months
Content: bluetooth mouse not working

Product ID:
Subject: Mr.
Content: I bought and received a vertical left hand mouse (Style 5) from Amazon on Dec 1, 2020. Having run a couple of tests, I believe the USB plug is not working. I would like to order a replacement plug. If it is not covered by warranty I will gladly pay for the replacement.Please advise.Hiroshi Shimizu

Product ID:
Subject: Mr.
Content: Purchased the LEKVEY Vertical Ergonomic Optical Mouse through Amazon but it is missing the 2.4G USB receiver at the bottom of the mouse.