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Subject: Mouse stopped working
Content: Doesn’t charge

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Subject: Mrs.
Content: Hello!I bought a computer mouse from your company on Amazon and I really enjoyed it using it in my classroom because it helped my carpal tunnel and clicked silently so it wouldn’t disturb my students. However, one of my students decided to throw something in the classroom and it knocked the mouse off of my desk one day. The mouse hasn’t worked since then. I was wondering about the process for the warranty with replacements.

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Subject: Purchaser
Content: I purchased from Amazon this mouse:Ergonomic Mouse, LEKVEY Vertical Wireless Mouse - Rechargeable 2.4GHzOrder dateDec 15, 2022Order #111-5520680-7603462Order total$26.80 (1 item)But the scroll wheel does not work and skips all over the page. Can you please send me a new one or tell me how to reset the functionality so the scroll wheel can work?

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Subject: Mouse not working
Content: Hi I bought a mouse not too long ago and it’s not working at all now. I tried charging it and it doesn’t charge and also it does turn on but it turns back off. Can I get a replacement please thank you??

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Subject: LEKVEY Vertical Wireless Mouse Scroll Wheel Jumps
Content: Hi, My LEKVEY Vertical Wireless Mouse scroll wheel jumps whenever I am using it. For example, when I scroll down it jumps up and then scrolls back down again.

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Subject: Managing Director
Content: I own a Lekvey wireless keyboard and mouse (model #KM01) and lost the dongle. Do you know the part number for the dongle so I can purchase a replacement? Many thanks.

Product ID:
Subject: Ms
Content: I originally ordered an ergonomic mouse from you, through Amazon (order#114-1436177-0014603)After some time, it wasn't working correctly, so I received a free replacement. Now, I am having the same issues with the buttons and scroller no longer working. How long is the warranty good for? Am I able to get another replacement?

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Subject: bluetooth number pad problem
Content: hi there, I bought the bluetooth number pad, I used couple times but now looks like the ac key it is stock because when I type some numbers on the calculator it keeps deleting, I did update the software and restart my computer but still doing the same, any other solutions or should I return it?thanks

Product ID:
Subject: Wheel not working right anymore
Content: Hello I purchased this mouse in April of 2023. I love it! However the wheel is no longer working right any suggestions I’d hate to have to buy a new one. I previously had one for four years before the wheel stopped working right. Thank you

Product ID:
Subject: Owner
Content: When using the wheel on the mouse, the page jumps randomly. What can be done to fix this issue?