Product ID:
Subject: Accounting
Content: The dpi doesn’t change when selecting the dpi button, it continues to stay the same. I have tried it multiple times and the mouse is fully charged.

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Subject: Ergonomic mouse stop working after 2 months
Content: I bought two ergonomic mouses: left and right hands. After two month, The right one stopped working.

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Subject: Mouse scroll not working
Content: Hello,I purchased the mouse from Amazon, order id 113-0312487-0094647. It worked fine for sometime but the scroll is no longer working. I have taken care of the mouse and used it gently. I tried all the troubleshooting instructions suggested as well. Can you please help with the replacement.

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Subject: Lost usb dongle :(
Content: Hi unfortunately I lost the usb dongle for my mouse while returning ny work computer and I am super bummed out . Could I please get a replacement for it

Product ID:
Subject: Lekvey Ergonomic Mouse
Content: Even fully charging this every night, this mouse does not have enough power to make it more than 4-5 hours.This is despite the product description saying "3 hours of charging can provide up to 150 hours of use." I have tried even switching if "off" every time I step away from my computer. Nothing works. May I return this please?

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Subject: Why
Content: Purchased a mouse that doesn’t work. Does not hold charge. Even if I leave plugged in, charge doesn’t last. I can only use for 30mins. Would like refund.

Product ID:
Subject: Request for Replacement – Defective USB Receiver (
Content: Dear [Product Support/Company Name] Team,I purchased yourLekvey Ergonomic Mouse, Vertical Wireless Mouse - Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, on Amazon in December 2024 and I’ve kept it in very good condition. Unfortunately, the USB receiver has completely fallen apart through normal use.I’d appreciate your guidance on how to receive a replacement or a repair under warranty. I’m happy to provide photos. Here is the Amazon order number: 111-3203019-8017812Thank you for your time and support,Julia Caldwell

Product ID:
Subject: Request for Replacement – Defective USB Receiver (
Content: Dear [Product Support/Company Name] Team,I purchased yourLekvey Ergonomic Mouse, Vertical Wireless Mouse - Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, on Amazon in December 2024 and I’ve kept it in very good condition. Unfortunately, the USB receiver has completely fallen apart through normal use.I’d appreciate your guidance on how to receive a replacement or a repair under warranty. I’m happy to provide photos. Here is the Amazon order number: 111-3203019-8017812Thank you for your time and support,Julia Caldwell

Product ID:
Subject: Mr.
Content: Hello,I purchased the Lekvey mouse in June 2024 and now I am experiencing issues with the mouse. The scroll wheel on the mouse has stopped working and the cursor speed is slow at the times. I’ve tried turning the mouse on and off but the issue persists. Can someone please let me know how this can be fixed?Thank you,Jose Guzman

Product ID:
Subject: Lekvey mouse won't turn on
Content: I have used my mouse for some time and it worked great. Now, after being fully charged, it won't turn on. The power light turns on for a split second and then doesn't work. I've tried most everything to trouble shoot.