Product ID:
Subject: Ms
Content: My mouse stopped working although I have charged it. The red light did not turn on. I purchased on Amazon on 02/16/2023.

Product ID:
Subject: Scroll wheel not working
Content: I bought https://www.amazon.com/gp/product/B07BFCVJZC in July 2022, order 113-3068794-8003469. I like the mouse but the scroll wheel started misbehaving recently to the point where it's unusable and randomly scrolls in the opposite direction. This is actually my second mouse that has the exact same issue - has it been improved in the product? You mention 24-month product warrant on the product - if this is covered, I'd like to request a replacement

Product ID:
Subject: Ergonomic Mouse Battery
Content: My order off Amazon was 113-6673717-1025831.I just got this mouse and the battery isn’t holding the charge anymore. It keeps dying. I had many wireless mouses prior and never had this issue.

Product ID:
Subject: USB Receiver Replacement
Content: I purchased a Lekvey ergonomic mouse. I LOVE the product but just lost the USB dongle receiver today. I need to replace it ASAP. Can you help me?

Product ID:
Subject: How to pair
Content: My mouse died and I charged it but now cant pair it. Can you please tell me what to press to put it into pairing mode? I really need to use it ASAP. Ergonomic Mouse, LEKVEY Vertical Wireless Mouse - Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, for Laptop, PC, Computer, Desktop, Notebook etc, Black

Product ID:
Subject: Mr.
Content: I have had this mouse for 6 months and the USB / mouse connection has failed. I charged the mouse for over 24 hours, and still there is no ability to utilize the mouse. I can't imagine this product has a 6 month useful life. It would be great to get some kind of support for this issue.Cody

Product ID:
Subject: Mouse no longer working
Content: My mouse is no longer working. My order number on amazon was Order# 113-5102390-6531401

Product ID:
Subject: Scroll not working correctly
Content: scroll on left handed ergo mouse seems to be getting stuck on scroll. Tried turning on/off and taking out batteries. Seems to be a physical defect

Product ID:
Subject: Mr.
Content: When charging the Levy vertical mouse, should the mouse be in the "off" or "on" position.

Product ID:
Subject: Scrolling issue
Content: Hi,I purchased one of your vertical ergonomic mice back in May and it worked amazingly until recently. It is now having issues with scrolling. It jumps around and occasionally scrolls the wrong direction. I read on the Amazon reviews this has happened to others as well and a replacement was sent to them. Could you please assist me with correcting this issue or sending a replacement? Amazon order number: 111-3617363-4634633Thank you,Keary Norcio