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Subject: Lekvey Ergonomc Mouse
Content: Hi, I'm writing because the scroll wheel on my Lekvey Ergonomic Mouse, which I bought through Amazon last May, snapped, and know the it doesn't work. I'd like to request a replacement.Here's my Amazon order number: Order# 111-1547449-2584217

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Subject: Mouse Not Working
Content: Hello team. Bought the mouse/keyboard combo in August. Mouse not working as of today. Tried troubleshooting, nothing is helping, very frustrating. Slowing my work down tremendously. The mouse buttons work but it won't move the cursor.

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Subject: Mrs.
Content: Purchased a left handed ergonomically correct mouse on 03/19/2019 through Amazon. Love it, but when I changed computers and pulled out the USB transmitter it came apart. I put it back together the best I could and the mouse worked for a bit, but then gave out. Changing batteries the red light comes on blinking twice then shuts down. Not sure if the mouse is defective or the transmitter. I love this mouse and would really like a replacement.

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Subject: Mouse has stopped working
Content: Hi there, I have right handed rechargeable levkey mouse. It suddenly stopped working today. I also have the non-rechargeable left handed levkey mouse. It still works. So I'm not sure it's not just my laptop that's the issue. What would you recommend to diagnose and fix my right handed mouse?Thanks!

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Subject: Warranty
Content: Susan / Lekvey,After I sent the 2nd email to you today, I found your response regrading my request.(I did not know how my request is processed/ handled at your company. I was just waiting for your return email.)=========================OK, please refund my order. * Since I found that I need a more featured mouse than what I have received (included in the package.)I will purchase a different keyboard and mouse again.* I have satisfied with your products and fast customer services.Thank you.John / 773-360-3322

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Subject: Warranty Service
Content: ** The is my 2nd email:(The first one was sent to you a week ago)* I got your keyboard - "Wireless Keyboard and Mouse Combo - LEKVEY Slim Keyboard Mice, 2.4GHz 109 Keys Full Size Wireless Keyboard Mouse Set, with Number Pad, Silent Click, Stylish Design, US Layout (QWERTY), Space Gray" in May.* However, the plastic cap on one of the keys (U) was taken off and needs the repair or replacement. All others are working well.(Your product description also says that you provide unconditional 2 years warranty service.) * Could you please let me know how to get your warranty service?Thanks. John / 773-360-3322

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Subject: Mr.
Content: 1. Are the buttons programmable? If so, is there Windows 10 driver to download to change the keys?2. Do you have a bluetooth left hand mouse, or is the only one with a dongle?

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Subject: Defective scroll wheel in ergonomic mice
Content: I've been having troubles with my ergonomic mice and I want to know if I still have a valid warranty. I bought them through Amazon on december 19th of 2019

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Subject: Mr
Content: I misplaced my USB dongle for the Wireless Keyboard Mouse Combo that I purchased August 25 on Amazon. Can I buy a replacement dongle from you? And can you instruct me on how to pair it with this combo?Thanks, Dirk

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Subject: Mr.
Content: Purchased your wireless keyboard KM02 two days ago with wireless mouse MA616. The mouse keeps turning off or not working for no reason! The only way I way I can it get it going again is to restart my PC!!! How do I fix??? There is no trouble shooting advice provided in the product brochure or on your web site. Need help asap