Product ID:Subject: Ms.
Content: Hello, I purchased this Levkey ergonomic mouse from Amazon:https://www.amazon.com/gp/product/B0CGWGVV1G/?th=1I bought it on October 21, 2023 and recently the scroll wheel has started malfunctioning and scrolls in the opposite direction of what I intended.I very much enjoy this brand of mouse, as this is my second time purchasing from your company. I encountered this same issue on my first mouse, but assumed it was due to age, as I had owned it for a few years at that point. So I am a little disappointed the issue happened again so soon.I saw this in the FAQ and I am wondering if I qualify for the new upgraded mouse or refund:https://lekvey.store/Article-8-Scroll%20Wheel%20Issue.%20My%20mouse%20scroll%20wheel%20stop%20working,%20what%20should%20I%20do-%28_Ergonomic_Mouse%29-.htmlI understand if this is not possible because I bought it from Amazon and not directly from your site. Thank you for your time,Katherine L.