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Subject: Mouse lagging/trouble responding
Content: My mouse is fully charged, I’ve reset following the instructions to put usb in another port, turn on and hold left, right, and middle buttons and release after 3 seconds. Even tried longer and no change. I’ve uninstalled it and reconnected it to my pc and the issues are the same. I’ve tried clicking the DPI button a few times and testing with each click and there is no change

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Subject: Mouse wint charge
Content: I purchased this mouse recently and it will not recharge

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Subject: Slim 34-Keys Numpad
Content: I bougth Slim 34-Keys External Numpad Keyboard Data Entry Compatible for Macbook and the calc key doesnt work with my mac. may be you can help me

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Subject: Left click not working properly
Content: Hello!I bought the "Lekvey Ergonomic Mouse, Vertical Wireless Mouse - Rechargeable 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels 6 Buttons, for Laptop, PC, Computer, Desktop, Notebook etc, Black " from Amazon on September 14, 2022. I absolutely love this mouse and it has solved all my issues with my arm hurting while I work. In the last week or two, the left click began to not work properly. Unfortunately, I now have to repeatedly click the left click 3-6 times before a single click will occur which is a major annoyance and something I have never experienced in my everyday use of your product. I saw on your website that you have a 24 month warranty period and I was wondering if there is any way I can get shipped a new Lekvey Ergonomic Mouse to replace my current one. I would be happy to send a video of this issue if needed for further proof.I look forward to hearing from you soon!Thanks,Caitlyn Sanford

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Subject: Scroll wheel not working
Content: I purchased a Lekvey ergonomic mouse from Amazon a few months. The scroll wheel in not working. Can you please help me address this. Thanks

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Subject: Mouse wheel doesn't work
Content: I bought 2 Lekvey mice on Amazon. One is wired and the other is wireless. Both ergonomic. I really like the feel of them but with both the wheel just slips and I can't use it. This started happening after 2 months with the wireless mouse and immediately with the wired mouse. Is there any solution to fix this? Thank you

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Subject: mouse stopped working
Content: Amazon order numberORDER # 112-2104582-5217034Ordered 10/19/23Hi,My mouse no longer works. It's a USB dongle, not battery.When plugged in to charge, the inside of the mouse is red but it does not charge and it does not work. It stopped working while I was in the middle of typing. I have used the methods on your support page to reset the mouse which didn't work. I have also tried keeping it connected to the charging cable for hours and it does not work. May I please receive a replacement? Thank you.

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Subject: Mr
Content: Hello, I lost my usb dongle for my wireless mouse and was wondering how i can get a new one.

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Subject: Prod. Manager
Content: I have Ergonomic Mouse, LEKVEY Vertical Wireless Mouse - Rechargeable, and Iost the USB connector so I can't use the mouse anymore. Is there a way to get a replacement? thank you!

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Subject: Mr.
Content: i have the rechargable usb mouse that is turned on and windows knows the mouse is there but the mouse cursor will not show up