Q: I had purchased this ergonomic mouse and it doesn’t work anymore.
A: Dear customer, To address the problem you're experiencing with the mouse, please consider the following steps:
1, Could you please help to check if the battery is out of power? Because the low battery will affect the performance.
The red charging indicator light for this Lekvey mouse may be a little difficult to see, even if you do not see the red charging indicator, do not worry, in fact, the mouse is in normal charging, and can work normally after 2-3 hours of wall charging.
2, Please charging the mouse with standard 5V-1A/2A Wall Chargers and our package included Lekvey USB-A to C charging cable. ( Please Don’t charge the mouse via Hubs, Laptops, or Computers, as they don't meet the required 5V-1A/2A output )
3, Is it possible for you to try this mouse with another device (PC or other Laptop) to check if it could work properly? And some USB adapter/USB hubs/USB 3.0 ports may interfere with the 2.4GHz signal, please connect it directly to a USB 2.0 port on your PC or laptop.
4, If you have already fully charged the mouse battery, could you please restore the factory settings as the following steps?
Restore mouse setting:
-Re-insert the 2.4Ghz USB receiver into another USB 2.0 port of the computer
-Turn on the power switch again
-Press and hold the left, right buttons and 3D wheel for 3 seconds then release the buttons.
If the issue persists, Please contact us through this EMAIL:【Support.Lekvey@foxmail.com】 with your order number and shipping address. All of our Lekvey mouse has UNCONDITIONAL 2 YEARS WARRANTY ( REPLACEMENT / REFUND). Please don't worry, we will help you solve your problems and reach satisfaction.