Q: My mouse doesn't charge, how to fix it ?
A：1. Charging Check: Please use a wall charger and a USB-A to C charging cable. Full charging takes 2–3 hours. The red light turns off when fully charged.
Note: Mouse won't charge if computer is in sleep mode, and the included charging cable is for charging only (no data transfer).
2. Could you please share a photo or video (optional but helpful) showing your charging setup (charger, cable, mouse) for analysis?
3. Test on Another Device: Please try to plug the USB receiver directly into a USB port on a different computer (not recommend hubs), and keep over 2 inches away from USB drives/UHD monitors/routers.
If the issue persists, Please contact us through this EMAIL: [ Support.Lekvey@focmail.com] with your order number and shipping address, all of our Lekvey mouse has UNCONDITIONAL 3 YEARS WARRANTY (REPLACEMENT / REFUND ). Please don't worry , we will help you solve your problema and reach satisfaction.
