Q: My mouse doesn't charge, how to fix it ?

A：1, The red charging indicator light for this Lekvey mouse may be a little difficult to see, even if you do not see the red charging indicator, do not worry, in fact, the mouse is in normal charging, and can work normally after 2-3 hours of wall charging.

2, To resolve the issue, please charging the mouse with standard 5V-1A/2A Wall Chargers and our package included Lekvey USB-A to C charging cable.【Please Don’t charge the mouse via Hubs, Laptops, or Computers, as they don't meet the required 5V-1A/2A output】

3, Is it possible for you to try this mouse with another device (PC or other Laptop) to check if it could work properly? And some USB adapter/USB hubs/USB 3.0 ports may interfere with the 2.4GHz signal, please connect it directly to a USB 2.0 port on your PC or laptop. Also, Please consider updating your computer system and fixing any vulnerabilities or system issues that may be present.

 If the issue persists, Please contact us through this EMAIL:【Support.Lekvey@foxmail.com】 with your order number and shipping address, all of our Lekvey mouse has UNCONDITIONAL 2 YEARS WARRANTY ( REPLACEMENT / REFUND). Please don't worry, we will help you solve your problems and reach satisfaction.