Q: Battery Issue. My Lekvey ergonomic mouse won't keep charging, what should I do?
A: 1, Normally, the mouse takes approximately 3-4 hours to fully charge and can last up to 150 hours on a full charge. The power indicator on the mouse side will turn red while charging, and the red indicator will go off when the mouse is fully charged.
2, May I know are you charging the mouse with a fast charger which is used for your cell phone? Or are you charging it from a hubs / computers / laptops?
We recommend charging the mouse with standard 5V-1A/2A Wall Chargers and our package included Lekvey USB-A to C charging cable. ( Please Don’t charge the mouse via Hubs, Laptops, or Computers, as they don't meet the required 5V-1A/2A output )
3, If the issue persists, please try resetting the mouse by plugging the USB into another USB 2.0 port, turning the mouse off and on, and holding all three mouse buttons for 5s. Also, try the mouse on another computer. Some USB adapter/USB hubs/USB 3.0 may interfere with the 2.4GHz signal, so please connect it directly to a USB 2.0 port.
If it still couldn't work properly, I am really sorry that you may have received a defective mouse. We always try our best to give our customer the best product and service, however, the imperfect thing may happen sometimes, hope we can get your kindly understanding and forgiveness.
Our Lekvey mouse has two years warranty (replacement/refund) and lifetime technical support. For this issue, May I send you a new replacement? Or may I offer a full refund to you? ( Without needing to return the mouse ).
Please kindly let me know what do you think? Or which solution do you prefer?
And please contact us via e-mail【Support.Lekvey@foxmail.com】 for further assistance, we will give you a satisfied solution and we will send you a new upgraded mouse or make a full refund to you ASAP! Sincerely sorry for all the inconvenience and waiting for your email.