Q: Battery Issue. My Lekvey ergonomic mouse won't keep charging, what should I do?
A: 1, May I know when you charge the mouse, does the charging port be green?
In fact, it needs 3-4 hours for a full charge and it can last for 150 hours after fully charged. It is normal that the light at the micro USB port will be red when charging, it will be green when the mouse is fully charging.
2, May I know do you charge the mouse from computer?
We do not recommend charging from a computer, because the output voltage of the computer is not up to the working voltage of the mouse charging, which may cause the indicator to be abnormal or even fail to charge. It is recommended that you try to *charge the mouse from the wall socket*.
3, Could you please try charging the mouse with your other micro USB charging cable? (All the Android charging cable can be used with this mouse)
If it still couldn't work properly, I am really sorry that you may have received a defective mouse. We always try our best to give our customer the best product and service, however, the imperfect thing may happen sometimes, hope we can get your kindly understanding and forgiveness.
Our Lekvey mouse has two years warranty (replacement/refund) and lifetime technical support. For this issue, May I send you a new replacement? Or may I offer a full refund to you? ( Without needing to return the mouse ).
Please kindly let me know what do you think? Or which solution do you prefer?
And please contact us via e-mail【support.7Lucky@foxmail.com】 for further assistance, we will give you a satisfied solution and we will send you a new upgraded mouse or make a full refund to you ASAP! Sincerely sorry for all the inconvenience and waiting for your email.
