A: Please check if the battery is out of power first, because the low battery will affect the performance. And please try to restore as the following steps:

 

1.Restore mouse setting:

-Re-insert the USB receiver into the USB port of the computer

-Remove the USB receiver from your computer and remove batteries

-Press and hold the left button, right button and middle button（scrolling wheel）on the mouse, install the batteries to the mouse and keep holding the buttons for three more seconds then release the buttons

 

2. Restore keyboard settings :

If the keyboard can't be paired. Please turn off the keyboard power switch and turn on it again, and please remove the USB receiver from your computer, after that, press the "Esc" and "=" keys at the same time and hold them for 3-5 seconds, wait until the power light turns on red, and then please re-insert the USB receiver to your computer. The keyboard should be paired successfully shortly.  (When resetting the keyboard, please let the keyboard be close to the USB receiver). 

 

If it still couldn’t work, please feel free to contact us via e-mail【 support.7Lucky@foxmail.com 】 for further assistance. We will give you a satisfied solution and we will response to your email within 12 hours!